For sales / partnership / "is this what we need" questions, the public contact form at /contact is the fastest route. Any visitor (signed in or out) can submit:
- Name + email (we reply to this address).
- Optional company.
- Topic - Agency / Pro / Solo / Partnership / Support / Press.
- Subject + message.
How it works under the hood:
- Submission is stored in contact_submissions (system of record - sales follow-up survives any email infra hiccup).
- An email is queued to support@llmsubmitter.com (admin-overridable via Settings.contact.to_address) with the visitor's name, email + Reply-To set so a one-click reply lands back in their inbox.
- Anti-abuse: rate-limited to 5 per IP per hour and 3 per (IP, email) per day; honeypot field; signed-token dwell-time; CSRF.
Pre-filled CTAs: linking to /contact?plan=agency pre-fills topic to "Agency tier" and subject to "Interested in the Agency tier". Same pattern for plan=pro / plan=solo / plan=partnership / plan=press.
For existing-customer urgent help, email support@llmsubmitter.com directly - bypasses the form rate limit.